Job Description Scheduling of Wellness staff, maintaining updated schedules and timecards in time-clock software, developing time-off procedures and helping identify labor needs via scheduling. Managing and supervising all areas of the spa, including its programs, services and hours of operation, wellness, reservations, reception desk and team. Ensuring staff adherence to department, hotel and brand standards, policies, safety guidelines and Health Department regulations. Helping develop, stream...

Job Description Outlet Supervisor Passionate about guest interaction, food and beverage? As an Outlet Supervisor, you will control and orchestrate the service of the outlet and maximize customer satisfaction through anticipating guest requests, responding to special requests positively.  What is in it for you: Employee benefit card offering discounted rates in Accor worldwide Ability to make a difference in the local community through our Corporate Social Responsibility activities, lik...

Job Description   We are looking for a guest service superstar with a talent for training others to step into the Front Office Team Leader role.   As our next Front Office supervisor reporting directly to the Front Office Manager, you will: •   Assist in leading the Front Office Team to deliver an incomparable service experience •   Handle guest queries and complaints efficiently and effectively whilst providing operational support and supervision on shift...

Job Description Responsibilities :  Reporting to the Director of Talent & Culture responsibilities and essential job functions include but are not limited to the following:   Complete a well thought out and organized project, analyzing a components of your experience.   Consistently offer professional, friendly and engaging service   Assist the day to day operation of the Talent and Culture Department   Assist with support staff events   Consistently offer ...

Job Description Inspired by Yen Tu’s ancient architecture and designed with meticulous attention to detail, Legacy Yen Tu is a strong, yet humble testament to Vietnam’s past. The property features handcrafted materials and ancient construction methods by nearby villagers living in the surroundings for generations, creating a harmonious and pure atmosphere right from within the local community. Be an ambassador of the brand and the property as Hotel Manager, where your leadership, strong interper...

Job Description Assistant Marcom Manager   Summary of Responsibilities: Reporting to the Director of Marcom; responsibilities and essential job functions include but are not limited to the following: • Develop concepts and artworks for hotel, destination and revenue centers • Design collaterals including direct mail, ads, posters, newsletters, flyers, invitations, vouchers and coupons as needed • Meet all deadlines set by the Director of Communications and the team •&nbs...

Job Description   We are seeking a passionate and creative Digital Marketing Executive to join our talented team!   •   Contribute to media strategy development, implementation and tracking •   Be responsible for brand standard policing and enforcement •   Assist with the preparation of weekly and monthly reports •   Be responsible for social media monitoring and response •   Provide general administrative suppo...

Job Description To assist the Wellness Manager in all aspects of department operations including sales, purchasing department maintenance, training, scheduling and staff supervision. Scheduling of Wellness staff, maintaining updated schedules and timecards in time-clock software, developing time-off procedures and helping identify labor needs via scheduling Filling in for staff and undertaking buying duties when the buyers and staff are unavailable Conduct evaluations for direct reports Assistin...

Job Description Be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment) Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals Provide effective leadership to the hotel management team and team...

Job Description Be in charge of overall Digital Marketing for Yen Tu Mountain as a destination and 2 resorts including Legacy Yên Tử MGallery and Yên Tử Village (Làng Nương Yên Tử). Plan and execute all digital marketing activities including SEO/SEM, marketing database, email marketing , social media and advertising campaigns. Plan online promotion (without payment) and paid advertising programs and campaigns, oversee statistics to track digital marketing performance including but not limit...

Job Description -   Responsible for analyzing, planning, designing, coordinating and conducting training needs and training programs for all employees based on demands in order to enhance the quality of services of employees as well as to improve the performance efficiency of staff including: + Creating L&D HR strategy  + Develop annual hotel training plans (for both internal training such as: orientation training, compliance training, code of conduct, other soft skills a...

Job Description Responsibilities: VOICE OF THE GUEST (VOG) Focuses on guest satisfaction when identifying business improvement opportunities Represent the guests’ voice within the hotel; centralize and analyse all available guest feedback concerning hotel products and services (directly from guests and tools: Trustyou, Accor Customer Digital Card, Tripadvisors…) Fully master guest satisfaction tools to monitor and drive the Reputation Performance Score (RPS) as well as CompIndex Manage responses...